Returns and Refunds Policy

Thank you for shopping at My Furry Friend. We want to ensure your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your order, we offer a hassle-free refund and return policy, subject to the terms and conditions outlined below.

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Eligibility for Refunds and Returns:

• • To be eligible for a refund or return, you must notify us within 7 days for US-based customers and 14 days for EU-based customers from the date of receiving your order.
  • The item must be unused, undamaged, and in its original packaging.By making a purchase on our website, you automatically accept and agree to abide by the refund and return policy outlined below.

1. Return Process:

   • To initiate a refund, please visit our contact page on our site and provide the necessary details.
   • Include your order number, a detailed description of the reason for the return, and any relevant supporting information.
   • Our customer support team will guide you through the return process, including providing you with the return shipping address, if applicable.

2. Refund Options:

   • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
   • If your refund is approved, we will initiate a refund to your original method of payment within 7 days.
   • Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

3. Non-Refundable Items:

   • Certain items are non-refundable, including but not limited to:
     • Sale items or clearly used items.

4. Return Shipping:

   • The responsibility for return shipping costs lies with the customer.

5. Exchange Policy:

   • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.

6. Damaged or Defective Items:

   • In the event that you receive a damaged,wrong or defective item, please contact us first before initiating a refund.
   • Provide a detailed description of the issue, along with any relevant photos or videos.
   • We will assist you in resolving the issue, either through a replacement or a refund, depending on product availability and your preference.

If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. We are here to help!